betfair 24's Privacy Policy
Your personal information is extremely sensitive and important to us. This policy explains in detail how betfair 24 collects your information, what it is used for, and how it is kept secure.
Introduction and Scope
By registering on the betfair 24 platform or using its services, you are considered to have accepted the terms of this privacy policy. This policy applies to betfair 24's website, mobile application, and all related digital services.
We believe you should have full control over your personal information. That is why we are being fully transparent about what information is collected, how, and for what purpose. To learn more about our services, you can read the About betfair 24 page.
This policy may change over time. For significant changes, we will notify you via your registered email or through the app. If you continue using the service after a change, you will be considered to have accepted the updated policy.
What Information Is Collected
2.1 Registration Information
When opening an account, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Password (stored in encrypted form)
- Documents required for identity verification
2.2 Identity Verification Information
As part of compliance with international anti-money laundering regulations, betfair 24 may request a copy of a national ID card, passport, or driving licence in certain situations. These documents are used solely for identity confirmation and are stored with the highest level of security.
2.3 Transaction Information
When making a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer, the relevant transaction details are logged for security purposes. Full payment card or bank account details are not stored on our servers.
2.4 Technical Information
While using the platform, certain technical information is collected automatically, such as:
- IP address and device information
- Browser and operating system type
- Login time, session length, and usage patterns
- Cookie and local storage data
Purpose of Using Information
Collected information is used only for the following specific purposes:
- Account management and identity verification
- Processing deposits, withdrawals, and other financial transactions
- Providing customer support services
- Ensuring platform security and preventing fraud
- Managing bonuses and promotional offers
- Monitoring user activity to ensure responsible gaming
- Meeting legal obligations
- Sending relevant service-related notifications
betfair 24 never sells your information to third parties or uses it for advertising.
Information Sharing and Third Parties
4.1 Approved Third Parties
betfair 24 may share limited information with approved service providers in certain specific cases. These include:
- Payment processing companies — only to complete transactions
- Identity verification services — only as part of the KYC process
- Data security and cybersecurity partners
- Game content providers — only for managing gaming operations
4.2 Legal Requirements
Relevant information may be shared with authorities in the case of a court order, government directive, or legal obligation. In such cases, you will be notified in advance where possible, unless prohibited by law.
4.3 International Data Transfers
Some technical data may be processed on international servers as required for game software operations. In such cases, compliance with international data protection standards is ensured.
Data Protection Methods
betfair 24 has adopted industry-leading technical measures to protect your information:
- SSL (Secure Socket Layer) encryption — for all data transmission
- AES-256 encryption — for stored sensitive information
- Two-factor authentication (OTP) — for login and financial transactions
- Regular security audits and vulnerability testing
- Restricted access — only authorised staff can access information
- Firewall and intrusion detection systems
However, no organisation can guarantee complete security when transmitting data over the internet. Users are therefore also responsible for keeping their passwords confidential and staying alert to prevent unauthorised access.
Cookies and Tracking Technology
6.1 Use of Cookies
betfair 24 uses the following types of cookies:
- Essential cookies: To maintain login sessions and security — these cannot be disabled.
- Functional cookies: To remember language preferences and account settings.
- Analytics cookies: To understand usage patterns in order to improve the platform.
6.2 Cookie Controls
Cookies other than essential ones can be managed from your browser settings. However, disabling certain cookies may limit some features of the platform.
Your Rights
As a betfair 24 user, you have the following rights:
- Right to access: The right to request a copy of the information stored about you.
- Right to correction: The right to request correction of inaccurate or incomplete information.
- Right to deletion: The right to request deletion of your information in certain circumstances, unless there is a legal obligation to retain it.
- Right to restrict processing: The right to object to the processing of your information in certain cases.
- Right to data portability: The right to receive your information in a structured format.
- Right to withdraw consent: The right to opt out of marketing communications at any time.
To exercise these rights, contact our support team. We provide support in both Bengali and English via 24/7 live chat and email.
Data Retention Period
All information is retained while your account remains active. Even after account closure, certain information may be retained for a specified period due to legal obligations. Financial transaction records are generally retained for a set number of years in accordance with applicable law.
After the retention period expires, information is securely deleted or anonymised so that you cannot be identified in any way.
Protection of Minors
All betfair 24 services are for persons aged 21 or older only. We do not knowingly collect or store information from anyone under 21. If a minor accidentally creates an account and this comes to our attention, the relevant account and information will be deleted immediately.
To learn more about responsible gaming guidelines, read our Responsible Gaming Guide.
Policy Changes
betfair 24 reserves the right to update this privacy policy as needed. Notice of any significant changes will be sent to the registered email address or displayed within the platform.
The date of any change will always be noted at the top of the page. Continued use of the platform after a new policy is published will be taken as acceptance of the changes. This privacy policy should be read together with betfair 24's Terms and Conditions.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:
- Live chat: 24 hours a day, 7 days a week — Bengali and English
- Email: [email protected]
We aim to respond to all privacy-related requests as quickly as possible. For general questions, you may find an immediate answer in our FAQ section.